Fokus bank kundeservice manual#

We provide a well thought-out and efficient experience, and we guarantee, with our money-back guarantee, that we add far more value than you pay for etrack1 licences. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything. This means that our customers have one point of contact. We own the entire value chain from technology to implementation, hosting and support. Our mission is to help our customers make optimal use of customer service resources, ensuring more loyal customers through unique customer experiences and driving the customer centre at a lower cost.

Fokus bank kundeservice manual#

etrack1 has been developed, implemented and is redundantly hosted in and supported from Denmark.Įtrack1 has a firm focus on GDPR compliance, and on behalf of our customers, we are always looking to lower the number of enquiries, provide faster processing, eliminate errors and provide considerably more efficient operation of the customer service department.Įtrack1 means automation of manual tasks, providing unique customer experiences, shortening employee training and is the tool your customer service employees will love.Įtrack1 supports and simplifies workflows, and etrack1 delivers exactly the insight that is required to operate an efficient and result-oriented customer centre.

Etrack1 is a proven, cloud-based, unique ticketing system.